University of Embu

School of Law

University of Embu | Knowledge Transform

Student Portal
0116931472

Service Charter

S/N Services Offered Customer Process/Requirement Cost Timeline
1 Responding to formal correspondences Written correspondences Free 3 working days
Email and social media 1 day
2 Processing of Postgraduate Proposals and Thesis Proposal/Thesis forwarded by respective HoD Free 14 working days
3 Processing of Postgraduate request i.e. progress reports Progress report and corrected proposals Free 2 working days
4 Responding to student request Registering request Free 5 working days
5 Issuance of Provisional results Valid student identification
Duly registered student
Sitting for examination
Free By the 6th week of the subsequent semester
6 Handling of customer complaints Registering complaints Free 14 working days
7 Students Clearance Dully filled clearance form Free 2 Working Days
8 Responding to phone calls Making a phone call Free 15 seconds